It’s time to meet another one of our tenants here at Eskmills! This time it’s the turn of Stisi Group, trusted mortgage experts who provide advice for all types of buyers.
We chatted to Ross, the Managing Director, to find out more about the company and why they love working at Eskmills.
Can you tell us what Stisi Group is all about?
Customer obsession is at the heart of every mortgage we look after for our clients. We are obsessed with our three principles which are:
1) Always getting the best deal for the client
2) Getting a mortgage from application to offer in the shortest possible time
3) Never have a client asking for an update
Customer obsession is our passion. We make a very difficult process feel extremely easy, which I am very proud of.
I believe that great customer service doesn’t have to be difficult, as long as the proper process is in place and we stick to what we are good at. Our business has been built on recommendations so I continuously monitor our process to make sure you always get the best of what we offer.
When did you move into Eskmills, and what made you choose here?
Six months prior to moving to Eskmills, I sat in the Italian restaurant looking directly at Stuart House and said to my partner “I would like for us to have an office in there soon.”
The building just looked like a lovely place with lots of history. Fast forward six months and I popped in one day and spoke to a lovely gentleman on the desk who was kind enough to show me which offices were vacant. The rest is history.
What does a typical day look like at your office?
Dealing with new enquiries from first time buyers, home movers and finding clients a better mortgage deal than they are already on. We also help lots of people set up life insurance and illness cover.
We case track our existing cases every day to push mortgages through as quickly as possible. We also sometimes have a fun competition or two in the office depending upon how competitive we are feeling.
What’s your favorite thing about working at Eskmills?
It’s very convenient for clients to get to. Also, running my business is made easier by having someone on the front desk and picking up the mail etc. Nothing is ever a hassle for anyone at Eskmills.
What exciting things are coming up for Stisi Group in 2019?
Continued growth in personnel for 2019 along with continued growth on all our social media channels and some video content. Obviously looking to move to the penthouse suite in Eskmills, of course!
Find out more about Stisi Group by visiting stisi.co.uk